GALENA

Specimen listing · GAL-0152

In clearance

Support & operations comms log

Est. value $2k-$4k

This is a specimen: illustrative of format and pricing, not current inventory.

Ticketed support and internal operations threads from an active marketplace operator: customer issues, resolutions, escalations, and outcome labels. A second-layer asset: conversational Portuguese with real operational stakes, useful for support automation and resolution-prediction models.

Specs

Country
Brazil
Industry
E-commerce
Span
2021-2025 (4 yrs)
Volume
~85k threads
Formats
JSONL, CSV
Language
Portuguese (BR)
Origin
Active marketplace operator
Composition
Tickets, threads, resolutions, labels
Refinement
Participants + accounts anonymized

Clearance

  • Seller verified (KYB) before intake.
  • Anonymization report available under NDA.
  • Source records destroyed within 72 hours after processing.

Use cases

  • Train support triage and reply drafting on labeled real outcomes.
  • Predict escalation and resolution time from early conversation signals.
  • Ground conversational Portuguese in real operational vocabulary.

Samples are synthetic: generated to match the shape and fields of the data, never drawn from source records.

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