Specimen listing · GAL-0160
ClearedCall-center conversation transcripts (EN)
Est. value $2k-$5k
Six years of English-language customer-service call transcripts from a wound-down BPO operator serving North American clients: full agent and caller turns, outcome labels, and QA annotations. Native conversational English with real escalation and resolution dynamics. Suited for support dialogue agents, intent classification, and quality-scoring models.
Specs
- Country
- Brazil
- Industry
- BPO / customer service
- Span
- 2019-2024 (6 yrs)
- Volume
- ~120k call transcripts
- Formats
- JSONL, CSV
- Language
- English
- Origin
- Wound-down BPO operator, 2019-2024
- Composition
- Call transcripts, outcomes, QA notes
- Refinement
- Speakers anonymized, numbers masked
Clearance
- Seller verified (KYB) before intake.
- Anonymization report available under NDA.
- Source records destroyed within 72 hours after processing.
Use cases
- Train support dialogue agents on real multi-turn calls with labeled outcomes.
- Predict intent, escalation, and resolution from early conversation signals.
- Automate QA scoring against six years of human annotations.
Samples are synthetic: generated to match the shape and fields of the data, never drawn from source records.